FAQs

BetPhoenix is owned and operated by Inversiones y ventas Chumash, located in San Jose, Costa Rica.

You must be at least 18 (eighteen) years of age to use our services.

You may open your BetPhoenix sports betting account either online, or over the phone by calling toll free 1-888-238-8018 and our courteous member services staff will be happy to assist you. You may choose your own password, but your pin will be given to you. It just takes minutes.

Online there is no minimum. Over the phone there is a $25 minimum for your sports betting account. (or currency equivalent)

Simply email us at This e-mail address is being protected from spambots, you need JavaScript enabled to view it or call toll free 1-888-238-8018 for English.

BetPhoenix offers a wide variety of methods to deposit funds into your online gambling account. For a complete listing and description of deposit methods, please see our Depositing Funds section.

Bet with BetPhoenix in US Dollars.

BetPhoenix strives to ensure the integrity and security of its client's personal information by using the most advanced security technology available. Our clients can be confident that any transaction you make online, as well as your personal data, will remain completely confidential.

Account Security: BetPhoenix keeps records available upon request for every transaction and wager made for a period of not less than 90 days. Any and all information requests may be sent to This e-mail address is being protected from spambots, you need JavaScript enabled to view it .

Member Information: BetPhoenix collects no personal information that does not pertain to the purpose of providing service to our members. We strive to safeguard all personal information in an accurate and complete format and will not ever use it for any other purpose without your prior consent. There will never be any sale or trading of personal information provided to us by our members, including addresses, email, and phone numbers.

BetPhoenix is fully licensed by the Government of Costa Rica to accept wagers over the internet and phone. To determine the legality of online gambling in your jurisdiction, you should consult your local governmental authorities or a qualified attorney.

In the case of a bad or reversed line, the wager will be deemed "No Action", and the member's account will be credited accordingly. Management will attempt to contact the client prior to game time via e-mail.

If the client has no e-mail or the e-mail address on file is no longer valid, the member's password will be pulled until the client contact us. If the play warrants immediate contact, management will attempt to reach the client by telephone.

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BetPhoenix does not, and will not, provide any details regarding your BetPhoenix account to any third party. It is completely your decision to declare winnings or losses to the proper authorities in your tax jurisdiction.

Contact us via email at This e-mail address is being protected from spambots, you need JavaScript enabled to view it or call toll free 1-888-238-8018 and our Member services staff will be happy to assist you.