Online Gambling Terms and Conditions

Age limit

You must be of legal age of majority in the jurisdiction you contact us from or connects from and at least 18 (eighteen) years of age to use our services..

Confidentiality

BetPhoenix does not provide details regarding personal identity or account information to any third party. We keep your account and user information strictly confidential. It is within your discretion to report or not winnings and losses to the proper authorities.

Security

BetPhoenix uses the most advanced security technology available, ensuring your account’s integrity and security. All personal data and online transactions remain confidential. You may be confident that all personal data as well as any online transaction will remain completely confidential.

BetPhoenix records every transaction and wager made within 90 days. Any and all information requests may be sent to This e-mail address is being protected from spambots, you need JavaScript enabled to view it

Jurisdiction

BetPhoenix SPORTSBOOK is located in the beautiful country of Costa Rica, where we are legally authorized to conduct business.

Given that internet gambling laws vary widely throughout the world; it is the client’s sole responsibility to ensure understanding and compliance with such laws and regulations in their own city, state or country. It is recommended to participate only in gambling events legal to the jurisdiction from where client connects or calls. Clients understand and accept that we are unable to provide any legal advice or assurances.

Wagers

All wagers are final once accepted and may not be reversed. Whether placed via internet or over the phone, after following the double confirmation process bets are final.

As in any gambling game, there is the risk of losing of money. Players choose to wager money at their own discretion and risk.

Credit Card

  • Your credit card will be billed immediately after purchase.
  • All transactions are in USD. Your purchase will show on your next credit card statement as: www.BetPhoenix.com.
  • We recommend the cardholder print out all transaction data, the rules of the game, the cancellation regulations, and the payment methods in order to avoid confusions and discussions at a later time.
  • Cancellations: If your card shows a double charge, or was charged by mistake or without your authorization, we will consider your case and if a valid case is presented, we will refund your purchase. In case you acknowledge the charge but want to cancel the transaction and request a fund, please send an email to member services or call us at 1-888-238-8018 for assistance. Please contact Member services support for further information about your transaction and about refunds and cancellation.
  • Any member found to be committing credit card fraud of any kind would be subject to criminal and/or civil prosecution. Winnings resulting from the illicit use of such credit cards will automatically be forfeited.
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